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Frequently Asked Questions
General Questions
What products does SUKMA ENGINE offer?
We offer a wide range of engine-related products, including Car Engines, Crate Engines, Generators, Horizontal Engines, Hydraulics, Inboard and Sterndrives, Motorcycle Engines, Outboard Motors, Pumps, Vertical Engines, and Water Pumps.
How can I contact SUKMA ENGINE?
You can reach us via email at sales@sukma-engine.com or by phone at (+62) 838 0077 9845 Our customer service team is available to assist you during our operating hours.
Orders and Shipping
How do I place an order?
You can place an order through our website by selecting the desired product, adding it to your cart, and completing the checkout process. You will receive a confirmation email once your order is placed.
What are your shipping options and rates?
We offer Standard, Express, and Overnight shipping options. Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout.
How can I track my order?
This is the answerOnce your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier's website.
Product Information
Are your products covered by a warranty?
Yes, most of our products come with a manufacturer's warranty. The warranty period and terms vary by product. Please refer to the product details for specific warranty information.
Are the products sold on your website original?
Yes, all products sold on our website are guaranteed to be 100% original and sourced directly from the manufacturers or authorized distributors. We take pride in offering only genuine products to ensure quality and reliability for our customers.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be in their original condition, unused, and in the original packaging. Please contact us at returns@sukma-engine.com to initiate a return.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to your original method of payment.
Price Match Program
Do you offer a Price Match Program?
Yes, we do. If you find a lower price on an identical item from a qualifying retailer, we will match that price. Please refer to our Price Match Program page for more details.