Returns & Refunds

At SUKMA ENGINE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Items must be returned within 30 days of the delivery date.
Products must be in their original condition, unused, and in the original packaging.
A receipt or proof of purchase is required for all returns.

Certain items are not eligible for return, including:

Contact Customer Service: Email us at returns@sukma-engine.com or call +62 812 0065 9845 to initiate a return. Please provide your order number and reason for the return.
Receive Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
Ship the Item: Pack the item securely in the original packaging, include the receipt or proof of purchase, and write the RAN on the outside of the package. Ship the item to the address provided by our customer service team.
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. This process may take up to 5 business days.

Approved Returns: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

If you need to exchange an item for a different product, please follow the return process and place a new order for the desired item.

Customer Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Incorrect Items: If you received a damaged or incorrect item, we will cover the return shipping costs.

For any questions or concerns regarding returns and refunds, please contact us at:

Email: returns@sukma-engine.com
Phone: +62 812 0065 9845

engine Power Store