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Shipping Methods and Options
At SUKMA ENGINE, we strive to ensure that your orders are delivered promptly and safely. We offer a variety of shipping methods to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery for urgent orders.
Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. The shipping cost will be displayed at checkout before you confirm your order.
Processing Time
Orders are typically processed within 1-2 business days. Please note that processing time may vary during peak seasons or due to high order volumes.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier’s website.
International Shipping
We offer international shipping to most countries. International shipping rates and delivery times vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.
Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or destination regulations. If there are any restrictions on your order, we will notify you promptly.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our customer service team immediately at help@sukma-engine.com or +62 812 0078 9654. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Contact Us
For any shipping-related inquiries, please contact us at:
Email: help@sukma-engine.com
Phone: +62 812 0065 9845